We’re always looking for ways to make your experience with us as efficient as possible. That’s why we’re introducing our new support hub ticketing system.
Whether you have a question, require assistance, or want to share feedback, our new system ensures your enquiries are handled quickly, and effectively. Here’s everything you need to know about how it works.
Why we’ve made the change
We know how important it is to feel heard and supported when you reach out for help. Managing enquiries through traditional channels like emails and phone calls can sometimes lead to delays.
Our support ticketing system solves these issues by centralising all your requests into one platform, providing real-time updates, and improving communication with our support team.
Key features and benefits
With centralised support you can manage all your requests in one convenient location, removing the need to search through emails or follow up manually.
Stay informed with live updates on the progress of your ticket, from submission to resolution.
Our team can now prioritise and address your concerns more efficiently, ensuring you get the help you need sooner.
With clear updates at every stage, you’ll always know where your request stands and what to expect next.
How it works
Getting support has never been easier. Here’s how you can raise a ticket:
1. Send an email
Compose an email with the details of your enquiry and send it to support@th3.co.uk
2. Confirmation
You’ll receive an email confirming that your request has been received and logged.
3. Track your ticket
Monitor updates and progress in real time as our team works on resolving your issue.
4. Resolution
Once resolved, you’ll receive a notification with the outcome and any additional details.
Prefer to use a portal? You can also raise tickets and view your current and previous requests by creating an account in our support portal.
Get started today
We’re committed to providing exceptional support, and our new ticketing system is just one way we’re raising the bar. If you have any questions or need assistance, don’t hesitate to send an email to support@th3.co.uk or log in to our support portal to create your account and get started.
Experience a smarter way to get support, try it! Let us know what you think.